Position Summary:
To implement and drive adoption of the client experience minimum standards, frameworks, and rules across CHNW SA value chain (e.g., Client Solutions, Digital, OSS, Fraud, Risk etc.,) whilst continuing to transition to a platform business. To implement measures that will pro-actively identify, execute, prioritise and measure a consistent approach to client experience.
Required Education & Experience:
- First Degree Banking/Equivalent (NQF level 7 or above )
- Experience in all facets of the banking service environment and its associated products, processes and systems.
- Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.
- Product Knowledge (Consumer Banking)
- Product Knowledge (Business Banking)
- 5-7 years Experience in managing a complex service environment.