Job Overview:
Provide specialized information, metrics, analysis and reporting to internal clients (such as Managers, Directors and VPs) across the Board and external stakeholders (such vendors and providers) to inform the performance of vendors related to services levels and KPIs and effectiveness related to the Operations and Health Vendor Management portfolio to evaluate effectiveness of services.
Responsible for the creation, maintenance, and tracking of key performance indicators (KPIs) in the vendor management portfolio including contract and vendor performance assessments, spend, savings, timelines and outcomes. Integrate key experience in forecasting and risk, financial impact and analysis to inform contract development and program management.
What you’ll do:
- Act as a project assignment leader, or conduct research and other project assignments independently, or as part of a team. Develop specialized data capturing, analysis and reporting tools and, aligning with corporate reporting, analyze health care/operations services utilization and spend data, service code mapping, invoices and vendor report information for procurement and vendor management decision making. Lead engagement with internal stakeholders (e.g. ITC, Corporate Privacy and Security) when tools extend to external stakeholders.
- Maintain currency of knowledge of business rules, provider programs and products, Board strategies, initiatives, programs as well as research techniques by attending both internal and external training programs such as may be required for the job function.
- Design, develop and enhance reporting systems used for data collection, analysis and provider/vendor audits including development and use of tracking systems from payment system, as well as external data sources, such as vendor reporting. This involves investigating and developing information technology tools to capture large-scale data from multiple sources/systems, creating new databases, writing computer programs to extract and manipulate data from existing databases or data warehouses; accessing and compiling collected data into appropriate format for analysis, evaluation, reporting and projection modeling, using various tools and applications/programs in order to conduct business and statistical analysis.
- Lead the development of solutions for changes and improvements. Provide advice and consultation to internal clients and stakeholders on the most appropriate methodologies and projections on data and resulting reporting items and recommendations.
- Provide specialized information, metrics, analysis, and reporting on vendor management including key performance indicators (KPIs), savings, outcomes and effectiveness across vendors in operations. Ensure proper data collection systems exist to provide the organization with transparent and accurate reporting.
- Analyze, evaluate and generate data and projections specific to WSIB spend and to assist in the evaluation and risk management associated with program delivery and related financial data and decision-making. This includes analysis and monitoring of statistics produced, scenario based forecasting and financial impact analyses, trend analyses, identification of best practices and establishing performance measurements for the benchmarking of vendors and provider services and program performance. Design, prepare and present reports on findings and collaboration with the program and contract team to provide recommendations on the most appropriate approach or best practices to improve services.
- Ensure data and analysis are methodologically sound and meet commonly accepted standards in the statistics gathering/analysis field. This includes assessing different methodologies and determining the most appropriate analytical or statistical method or technique to be used; use inferential statistical methods or other types of analysis on the data collected and to define client requirements for report generation.
- Perform other related duties as assigned or required.
What you’ll have:
- Total of eight years experience. Five years prior experience in billing rules, databases, programming, or business intelligence tools. Three years experience on the job to reach full working level.
- University completion at undergraduate level with a specialty focus in mathematics, statistics, computer science, data science, commerce, business administration, business management, business analytics, or social science.