Job Overview:
The Program Manager will be a proactive leader and instrumental in providing the Chief Officer/VP support in making key decisions for the Cluster/Division. Assist the Chief/VP through coordination and project management of Cluster/Division responsibilities, including the gathering of research and analytical information necessary to facilitate executive decisions and action.
Provide technical advice and expertise to the Chief Officer/VP, senior management and other internal stakeholders on business planning, risk identification, issues management and continuous improvement/best practices to support the cluster/division direction within the WSIB corporate plan.
Act as an entry-point for the Cluster/Division and maintain effective communication channels to enhance customer service and engagement.
What you’ll do:
- Coordinating research to support business planning using various business analysis techniques taking into account factors, such as political, economic, socio-cultural and technology developments; reviewing and interpreting results of the research to support Cluster/Division management’s understanding of the factors, trends and influences impacting their outcomes
- Liaising with senior management to facilitate and coordinate the development, implementation and monitoring of the cluster/division business plan
- Leverage business knowledge at the enterprise level as a frame of reference for the program work within the larger organizational context. Connect program responsibilities to the broader organizational goals.
- Problem-solving: issues management – able to intercept and bring the issues and possible solutions to the Chief/VP.
- Overseeing, obtaining, monitoring and analyzing information and issues to create business intelligence that supports the cluster/division in their ongoing planning and throughout implementation
- Identifying issues and trends that may impact the cluster/division to achieve business outcomes.
- Identifying and developing business improvement solutions to address gaps or deficiencies in order to maximize cluster/division effectiveness;
- Responding to emerging issues/priorities and initiatives and developing strategies and recommendations to address, by providing thorough analysis on impact, including technical perspective, assessment and communication/ de-briefing plan for the Chief/VP.
- Developing and maintaining effective communication linkages and strategic alliances with other WSIB divisions to promote alignment of cluster objectives,
- Exploring, developing and enhancing new processes to increase two-way communication with staff and management;
- Ensuring messages are appropriately aligned and support the corporate plan and direction;
- Ensuring an internal and external environmental scan is completed and incorporated into the planning process considering performance measure, enterprise risk management, customer and employee feedback surveys, financials, etc.
- Recommending modification to the corporate strategic planning processes, as appropriate providing leadership and expertise in strategic, integrated and multi-year planning at the cluster/division level and setting the standards for the cluster/division
- Maintaining awareness of WSIB/cross-cluster/division initiatives and strategies,
- Developing a communication schedule to enhance cluster/division staff engagement and understanding of priorities;
- Ensuring follow-up evaluations are completed on proposed issue resolutions and business improvement solutions developed
What you’ll have:
- Undergraduate university degree. Working towards a Master’s degree preferred
- Undergraduate university degree.
- Knowledge of applicable acts, legislation and policies; project management and change management methodologies; business readiness and risk management principles; etc.
- Excellent verbal and written communication skills
- 7-8 years in business administration, project management, etc.
- Innate curiosity and ability to self-start in an ambiguous and rapidly-changing environment
- Self-motivated, problem solver and analytical thinker
- 5-7 years in business administration, project management, etc.
- Knowledge of applicable acts, legislation and policies; project management and change management methodologies; business readiness and risk management principles; etc
- Experience with issues management, proactive problem solving and high level communication with multiple stakeholders