Principal IT Salesforce Business Systems Analyst – Florida Power and Light Careers

FPLES is a national company with local roots in the communities we serve. Headquartered in south Florida, FPLES is a leader in providing energy solutions for our customers’ toughest challenges.

FPLES IT team is seeking a principal systems analyst with strong functional knowledge and background in Salesforce Sales & Service Cloud platform. This person will configure, test and maintain Salesforce solutions to support the fast-paced growth of our commercial and residential businesses.

• Demonstrates a strong familiarity with business processes that are in their area of business focus
• Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution
• Applies advanced analytical skills within functional area to decompose work into manageable value-based units
• Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members
• Uses knowledge of business processes to identify interdependencies and functional gaps
• Devises or modifies procedures to solve complex problems
• Creates and updates documentation, as appropriate, for selected project framework
• Maintains a familiarity with market trends in technology
• Contributes to the application testing process (directly or to support end users)
• Responds to requests, identifies conflicts, and makes recommendations where needed
• Performs other job-related duties as assigned