Position Summary:
As an Operations Sr Analyst, you will be working on a team building and maintaining custom client prior authorization portfolios. You will work independently while also backed by a phenomenal team of analysts and pharmacists focused on providing exceptional service to our clients.
Key Responsibilities:
- Identify ways to streamline operational procedures between or within departments
- Tasks involve a degree of forward planning and anticipation of needs/issues
- Responsible for service transactions associated with business needs including but not limited to: client support, product support, and internal team support (projects/training)
- Complete day-to-day Business Operations tasks without immediate supervision, but have ready access to advice from more experienced team members
- Resolve non-routine issues escalated from more junior team members
Required Education & Experience:
- Exceptional Communication skills, with both internal and external business partners required
- Independent worker with strong problem solving skills
- High School Diploma or equivalent
- Proficient in Microsoft office, especially Excel (to include pivot tables, v-look-up and ability to manipulate data) required
- Eager to learn and proactive in expanding end to end knowledge in the PBM space
- Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables
- 5+ yrs experience in healthcare industry experience preferred
- 2+ yrs experience in claims review, prior-authorization, and/or pharmacy technician duties highly preferred
- Flexible and agile, ability to pivot based on market demands required