Operations Manager – Fidelity Services Group Vacancies


Website Fidelity Services Group

Position Summary:

The overall purpose of the position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met (as per the SLA) at all times.  To ensure the posting of Security Officers at the Site and to ensure that pro-active measures are taken in securing the premises.

Key Responsibilities:

  • Compiling, distribution and communication on all Incident, Accident and Investigation reports.
  • Managing all projects concerning new business and ensuring the smooth take over thereof
  • Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services
  • Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
  • Compiling, distribution and communication on daily, weekly and monthly reports.
  • General management and supervision of security staff and ensuring all administrative queries are dealt with promptly such as leave, site changes, rostering, etc
  • Attend all meetings with FSS Management and with the Client.
  • Obtaining of statements of all Investigations
  • Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift
  • Daily feedback and liaison with Fidelity Security Services Management and Client
  • Ensuring that all Security Officers meet the contractual requirements as stipulated by the client
  • Ensuring that all HR/IR related queries are dealt with promptly and professionally
  • Investigating incidents and submitting relevant weekly/monthly incident reports to Management
  • Maintaining good relations between Fidelity Security Services and it’s clients with regard to security services rendered.
  • Auditing and verifying the access registers on a daily basis and generating exception reports

Required Education & Experience:

  • Ability to work under pressure and without supervision.
  • Good communication skills both verbal and written
  • No Criminal Record or any pending cases
  • Grade 12 (Matric) Certificate of equivalent
  • Experience in investigation techniques and report writing.
  • Minimum 4 – 5 years’ Operational Managers Experience
  • Must be assertive, honest, professional and reliable.
  • Strong planning, organizational, administration skills is required.
  • Must reside in Cape Town or willing to relocate on own cost
  • Computer literacy and very strong Admin Skills
  • Staff Management experience essential, min. 80 Plus staff
  • Strong Leadership Skills and Management Competencies.
  • PSIRA Grade A registered and accredited
  • Must be physically fit and in good health
  • CCTV Camera Management and Equipment monitoring and Control
  • Good interpersonal and client liaison skills are required.
  • Valid driver’s license with own reliable transport