Position Summary:
You’ll be joining a team that owns innovation in operations and works cross-functionally to bring new fulfillment solutions to market in partnership with retailers. This team is charged with creating step change improvements in growth, customer experience, operations, and shopper experience as we focus on creating new solutions across our multiple operating models that accelerate the future of grocery.
Key Responsibilities:
- Serve as the owner and leader for on-the-ground operations teams
- Build a high-performing team of associates, supervisors, and managers who deliver exceptional customer service and business results through zero-defect execution
- Expect heavy travel (will vary depending on launch schedule and your location). Your job will require you to be physically present in your sites every day, and sites will be spread across multiple markets
- As our company values say, “roll up your sleeves” as we focus on driving day-to-day excellence across your sites: You will train associates, build shelving, hang signage, troubleshoot devices, pick test orders, and much more as we bring new business lines to life together
- Serve as a critical thought partner and collaborator to central teams, retail partners, and vendors as we refine and scale our new and innovative fulfillment solutions
Required Education & Experience:
- Confront operating with the ambiguity, expectation of change, and rapid pace of play that comes with working at a startup
- Data-driven mindset. Interpret dashboards and reports, and use data storytelling to quantify and illuminate improvement opportunities, as you work with cross-functional stakeholders to refine our operating model
- Demonstrated success as a manager of managers. Passion for leading and developing hourly associates, supervisors, and managers
- 4+ years of experience as a leader in retail stores, fulfillment centers, warehouses, or similar (grocery, ecommerce, retail, or similar related experience preferred)
- Commitment to exceptional customer service and operational execution. Build a culture of excellence for your team. Continuously identify and eliminate waste as we strive to deliver best-in-class service with industry-leading efficiency. Lean Six Sigma or similar experience preferred
- A Bachelor’s degree or equivalent work experience