Job Overview:
A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO)
What you’ll do:
- Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
- Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
- Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
- Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
- Drive a shuttle vehicle with passengers and/or luggage and cargo
- Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
- Abide by emergency response procedures when/if critical events occur
- Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
- Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
- Maintain safe, clean and secure ramps and operations
- Other duties as requested
- Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
- Create accurate records pertaining to time worked and activities and services performed
What you’ll have:
- Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
- Ability to use a computer and email, including pass computer-based training modules
- Minimum of 18 years of age
- Ability to successfully and timely complete Signature’s training programs
- High school diploma or general education degree (GED)
- Ability to pass a color vision test for purposes of inspecting aviation fuel
- Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
- Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
- Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training
- A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs