Position Summary:
To deliver a world-class customer-focused and quality claims service by attending to phone calls and interacting with customers.
Key Responsibilities:
- Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies, compliance and market trends
- Take inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules
- Be personally responsible for reaching set targets.
- Monitor business results.
- Telephonically take customer through the claims process – this would involve immediate resolution of claim (where appropriate).
- Demonstrate an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer.
- Manage time and workloads to ensure that deadlines and targets are met.
- Deal with all customers in a professional manner in strict accordance with the business culture, products and quality standards
Required Education & Experience:
- Medical, Underwriting and Investigations would be an advantage.
- Matriculation Certificate (Matric) (Required)
- Claims Assessing, Written Verbal Communication