Position Summary:
Under the day to day direction of the on-duty Nurse Practitioner/Physician Assistant, the general purpose of the Patient Care Technician (PCT) position is to maximize patient flow through the clinic while providing a Stellar Patient Experience. Responsible for performing all the appropriate administrative tasks, including EMR documentation, in accordance with company policy. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Key Responsibilities:
- Depending on patient complaint assist the provider within specified protocols, with obtaining specimens, e.g., strep, influenza, mono, urinalysis, etc.
- Utilize the Patient Care Technician PERK system.
- Assist in maintaining a “365 day survey-ready” environment as required to maintain Joint Commission Accreditation.
- Greet any customers or potential patients while in the front area or near the clinic.
- Copy insurance card if the patient selects for insurance to be filed.
- Consult with the provider for questions related to scope of services (i.e. what is in scope or out of scope).
- Clean and organize the clinic space daily. This includes, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture.
- Escort the patient to the exam room and determine the patient’s chief complaint.
- Complete the registration process, placing the patient under the respective appointment book for the provider on duty.
- Copy government issued identification for all patients.
- Answer questions, following HIPAA guidelines while in the front area.
- Collect payments and log in the EMR.
- Determine method of payment, describing the options, prompt pay or filing with one of our accepted insurance plans.
- Scanning all appropriate documents, alert the provider if they need to complete the scanning.
- Continue to process the patients in the waiting area moving patients back to waiting area after obtaining vital signs and initial history. *
- Obtain vital signs and enter the data in the EMR in designated clinics with completed competencies.
- Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods.
Required Education & Experience:
- Excellent customer service, organizational, and task-management skills
- Basic computer skills
- Ability to travel independently as needed.
- Basic math skills
- Ability to work cooperatively in a team-based environment