Position Summary:
Provide exceptional customer service in a safe and clean environment to ensure the customer’s return visit. Treat our customers and employees in a fair and ethical manner by promoting an inclusive work environment, being a responsible member of the community, and providing the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Key Responsibilities:
- Process customer transactions in a quick and efficient manner
- Understand and adhere to guidelines on accepting and tendering vendor coupons, company limits on cash shortages and shrink guidelines
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store.
- Follow the appropriate staging procedures
- Enter patient’s information into computer accurately and efficiently
- Reinforce safety programs by complying with safety procedures and identifying/notifying store management of unsafe conditions and customer/associate accidents
- Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair
- Count, measure and prepare specified product using company best practices
- Maintain a clean and organized work station
- Understand the operation of the cash register and follow all cashier handling policies to prevent loss.
- Assist store leaders and associates in providing a positive customer shopping experience and increase associate interest in customer service/relations to enhance the company’s reputation as the ‘Best In Class’ in the retail food industry
- Understand and follow company guidelines on tendering electronic fund transactions, such as credit/debit cards, EBT and gift cards, as well as cash and check transactions
- Display a positive attitude while interacting with customers and peers
- Maintain records on prescription volume and sales
Required Education & Experience:
- Ability to maintain confidentiality of customer records and information
- Ability to learn and comply with HIPAA regulations
- High school diploma or equivalent
- Must be 18 years of age
- Effective communication skills
- Ability to complete certification or licensure depending upon state requirements