Hostess/Receptionist – KPMG Careers

What you’ll have:

• The ability to anticipate problems and make contingency plans
• High School Diploma
• Well-organized, capable, and interested in taking initiative.
• Must be able to work as a member of a team
• Excellent interpersonal and communications skills and co-operative in a team environment.
• Professional attitude and approach are a prerequisite.
• Experience using the Microsoft suite of applications (Word, Excel, and PowerPoint)
• Must be able to work with all levels of professional staff
• Pro-active and friendly mannerisms, for a customer centric role
• Experience with safe food handling
• Timely in responding to inquiries and requests, discussing those with superiors where appropriate.
• Smart Serve Certified.
• Excellent abilities with multiple phone lines and answer with appropriate etiquette
• Discretion and the ability to handle confidential material appropriately
• Demonstrates initiative to resolve client issues where appropriate
• Maintains a good rapport and is skillful and tactful in dealing with appropriate personnel, both internally and externally of the firm.
• Good communication skills, both verbal and written
• Strong service orientation, with the ability to manage multiple priorities for internal clients
• Experience in a fast-paced F&B environment (setting up buffets, formal dining, and cocktail receptions)
• Ability to stand for an extended period; and move, lift, carry, push, pull, and place objects weighing 40 pounds without assistance.

What you’ll do:

• Package leftover food for donation programs
• Briefing temporary staff for evening events after the turnover of BEO’s by the CFC
• Back-up support to the receptionist and alternate (i.e., daily breaks, vacation, personal and/or sick days)
• Use dishwashers to clean dishes, glassware, and cutlery
• Restock meetings rooms and serveries with supplies daily (mugs, glasses, tissues, hand sanitizer, sugar and stir sticks)
• Responsible to open and/or close the reception desk
• Monitoring the meeting room booking system
• Answer all in-coming calls on AttendantPro
• Maintain and clean meeting rooms to a high standard (remove catering orders, wipe tables, chairs, credenzas, whiteboards, remove used flipchart paper and report room deficiencies)
• Organize inventory as per needed and check on shortage/expiry dates
• Responsible for all boardroom bookings
• Assist the AV Lead with room set ups and AV inquiries when needed
• Responsible for alcohol inventory; tallied and taken at the end of each meeting/event
• Monitor multiple email inboxes (i.e., meeting rooms and general reception boxes)
• Create and use reports and event overviews to stay on-top of daily meeting and event requirements
• Receive and double-check orders from caterers and vendors, ensuring delivered items have arrived timely and are correct from the order form submitted
• Back up to Hoteling Concierge as needed
• Set up food and beverage services for all scheduled meetings and/or events
• Ability to multi-task a busy reception desk
• Handle all inquiries relating to the conference floor, the meeting room booking system, and meeting room reservations
• Back-up ordering servery supplies and practice floor serveries when needed
• Check email and Teams regularly to communicate any updates, deficiencies, or concerns
• Ensure the quality levels of food & beverage items and maintain standards in services, facilities, and client satisfaction
• Maintain, clean, and organize the serveries daily (i.e., follow cleaning checklist) and ensure items are placed in designated areas