Position Summary:
IKEA UK/IE is looking to welcome a new Service Fulfilment Operations Technician (Kitchen Measurement Technician) to their growing team!
This is a field-based role, requiring daily travel around the Nottingham Derby & Leicester, area. All candidates must have a clean UK driver’s license and their own car. A generous car allowance is offered as part of this role.
You will travel to customers’ homes to provide a measuring service and act as the first point of contact for customers in their kitchen planning journey.
Key Responsibilities:
- Accurately measure, interpret, and draw out installation space and upload the data promptly, within the IKEA processes and systems.
- Support with ad-hoc customer visits during and post installation as required
- Responsible to capture and feedback on any home defects to ensure future inclusion of any design requirements
- Ensure we offer the customer the best possible Lead Time for a Measuring Appointment
- Review the existing kitchen layout and check against customers’ needs and expectations, ensuring all fundamental changes are noted.
- Review appliance locations and new appliances to ensure they will fit, draw plumbing, gas, and electric line information on diagrams, noting and confirming any changes with the customer.
- Review all project paperwork required and system access and obtain needed signatures from the customer.
- Communicate effectively with Key Stakeholders in the Kitchen sales & design process
- Actively use approved personal safety system (i.e. People Safe) to ensure safety while visiting customers’ home
- Share and promote the installation journey and ensure proper handover and documentation is uploaded to support the Kitchen planner & plan.
Required Education & Experience:
- Excellent verbal and written communication skills.
- Strong aptitude for technology; ability to use computers, tablets, software, and applications.
- Detail oriented and works with a high degree of accuracy.
- Proficient basic math skills required.
- Must be able to pass a background check.
- Highly organized and flexible as business dictates.
- Ability to multitask and meet changing deadlines.
- Must be self-directed and able to complete projects with limited supervision.
- Demonstrated ability to accurately use measurement tools.
- Ability to plan, predict, and anticipate future needs and act proactively.
- Ability to see the relation between details and the bigger picture and prioritize accordingly.