Position Summary:
Drive achievement of branch sales and service targets. Support the achievement of branch growth ambitions across all products and segments. Actively contribute to the branch digital adoption targets. Ensure consistent and professional customer experiences.
Key Responsibilities:
- Lead Management
- Walk – ins (queue management)
- Digital migration and adoption
- Branch Optimization
- Achieve branch objectives for sustainable growth by driving:
- Account Activation
- Actively migrate customers to digital channels
- Identify customer needs through queue management and customer engagement
- NTB Acquisition
Required Education & Experience:
- Completed Sales Proficiency Assessment
- 1 year Sales experience will be an added advantage
- 1 – 2 years’ experience in a frontline banking role
- Completion of Sales and Service Fundamentals workshop will be an added advantage.
- Completed Higher Certificate in Banking / Accounting / Sales / Marketing or equivalent NQF level 5 FAIS accredited qualification