Position Summary:
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Key Responsibilities:
- Design and document enterprise standards and procedures
- Install, customize, maintain, test and fix operating systems and other systems software
- Perform technical reviews comparing enterprise standard platform components with that of their leading industry competitors
- Understand technical/business requirements captured from the business units
- Stay ahead of industry and technology trends
- Assist in implementing releases, upgrades and/or changes into the environment
- Analyze, design, and document platforms/systems to meet enterprise requirements
- Provides consultation and direct technical support in 1 or more of the following: life cycle planning, problem management, integration or systems programming
- Provide technical support, as needed, to the enterprise
- Configure, install, maintain, test and troubleshoot hardware systems
- Perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems
- Responsible for assisting in the design, testing, evaluation, implementation and support for various platforms of low complexity (hardware, operating systems, software, and systems tools)
- Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership
- Collaborate with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation
- Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration and tuning
- Provide on-site and on-call 7x24x365 support, as needed
- Plan and implement life cycle management of software and hardware
- Ensures platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning with minimal supervision or assistance
- Document industry trends
- Responsible for the design, testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software and systems tools)
- Coordinate activities with internal/external technology owners/service providers
- Implement releases, upgrades and/or changes into the environment
- Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
- Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming.
- Duties may include some capacity planning, workload modeling, system maintenance/administration and diagnostics
Required Education & Experience:
- An understanding of server and desktop-based technology, applying network systems related to enterprise view
- The ideal candidate will have knowledge of multiple systems (operating/integration/architecture) and programming languages/methodologies such as PowerShell, Python, or Bash
- Associate’s degree or industry certification in an applicable IT field, in addition to two years of appropriate experience in the design/administration/support of one or more platforms; or Bachelor’s degree in an IT field, in addition to one year applicable experience; or four years equivalent experience
- Flexible to work a hybrid schedule 24x7x365 (weekends/nights when needed)
- Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying advised as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
- BS/BA, preferably in Information Technology or Business or equivalent experience, education, or training
- Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
- Integrity and Trust – Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and conducive manner, keeps confidences, admits mistakes and doesn’t misrepresent him/herself for personal gain
- Collaboration – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by supplying to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
- Must be legally authorized to work in the United States for any employer without sponsorship