Website Tesla
Position Summary:
Tesla has an opportunity for an IT Manufacturing Support Technician at its Austin, TX location. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. The IT Manufacturing Support Technician is a unique role on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy.
Key Responsibilities:
- Troubleshoot Network issues from the client up to the switch and IDF.
- Quickly respond to requests and incidents from our customers.
- Interface with the various manufacturing groups to understand issues.
- Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines.
- Troubleshoot Hardware, Operating System and software issues.
- Primary responsibility is to keep manufacturing lines running.
- Interpret how to solve long term needs within the framework of IT MFG standards.
Required Education & Experience:
- Must be available for swing shift, weekends, and on-call support.
- Linux support experience a plus.
- Experience troubleshooting printings, barcode scanners, hand held radios, digital signage.
- Must have good communication skills.
- Experience troubleshooting hardware issues and replacing hardware on Windows machines.
- Minimum of 5 years’ experience within a desktop support or system admin role.
- Network hardware support experience a plus.
- Dev/Ops experience a plus.
- Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems.