Website Tesla
Position Summary:
Tesla is currently seeking a Desktop Support Technician to join our team. This position within the IT Operations team will be on the front lines of Tesla’s IT support. The primary task of this position will be to troubleshoot and resolve endpoint issues both in person, and via phone and ticketing systems, install and support the systems and related software, and assist with the day-to-day operations for Tesla’s global IT infrastructure to support the growth of Tesla’s initiatives. The ideal candidate will have a strong passion for technology and customer service in a fast-paced corporate environment and be able to learn quickly.
Key Responsibilities:
- Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers, computer hardware, mobile device, AV system and familiar with retail store support via Ticketing and Phone support and onsite support as required
- Provide support for field personnel remote communications and connectivity
- Organize and prioritize workflow and to meet established timeframes
- Participate in on call activities and follow escalation processes
- Exercise independent judgment consistent with department guidelines\standards
- Maintain updated knowledge of policies, procedures, products and activities of the assigned area
- Provide timely resolution of end user problems as per SLA
- Basic administration of phone systems
- Provide on call rostered support coverage as required (including occasional weekends)
- Supports Windows and MAC. Diagnoses and troubleshoots computer and general network issues
Required Education & Experience:
- Prior experience with Powerautomate highly valued in this role
- Ability to troubleshoot and resolve issues with PCs, Powerful Workstations, Laptop hardware and software both onsite and remotely
- Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
- Excellent customer service skills, strong attention to details with excellent follow up
- Knowledge of Windows and OS X environments and computer hardware and software at an intermediate or advanced level
- General understanding of server computing, networking, phone setup- support, storage, virtualization, and business applications
- Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem
- Excellent oral and written communication skills and able to communicate, read, and write effectively in the English language on all levels
- Knowledge of IP networks, DNS, DHCP and experience with troubleshooting most aspects of wired and wireless configurations
- Must have experience working with ticket-based systems for registering incidents and requests
- Configure & troubleshoot endpoint devices, operating system, POS, desktop\kiosk applications, telephony, and all IT hardware on site
- Experience in Backups, Active Directory, O365, and Windows server environment
- General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels
- Experience with MS SCCM/Jamf or equivalent computer imaging