Position Summary:
As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.
Required Education & Experience:
- Completion of bachelor’s degree in Computer Science or Information Technology or equivalent.
- 3 to 5 years’ experience in applying knowledge and expertise in data warehousing and business intelligence developing analytical reports, dashboards and other information products. Proficiency in multiple Business Intelligence tools and methodologies. Understanding of metadata and data quality; able to navigate and interpret complex data models. Advanced skills in writing complex, relational, and multidimensional SQL queries and stored procedures. Proven problem solving and consensus-building skills. Strong verbal and written communication skills; able to effectively translate complex technical concepts for non-technical audiences; experience conducting meetings with different audience levels. Ability to work on call.
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Experience with Epic Reporting Workbench reports and extracts, Radar, and Caboodle. Epic Cogito Proficiency/Certification with Clinical Data Model for the Data Model Certified.