Position Summary:
This role is fundamental to supporting staff to get the most out of the enterprise applications that are used by the majority of employees across the society. We are a Google Workspace house and exploit every inch of it to gain maximum value and effectiveness. You’ll be assisting by providing an internal IT consultancy service as well as training, coaching and workshops as directed by the Head of the IT Customer Solutions Team.
We’re looking for an enthusiastic and proactive individual who is confident and curious about helping customers at all levels utlise existing and new enterprise technologies to the full.
Key Responsibilities:
- Deliver targeted, planned and structured coaching/training. Delivered virtually or in person to individuals or groups. In some cases at Southwater and other sites across England and Wales.
- Providing first level support to customers and users around technology adoption and exploitation
- Understand the impact of change to enterprise technologies by identifying any risks and communicate to affected users and support IT colleagues in adopting these changes
- Provide efficient and customer centric service to the Society’s users in line with the IT team principles – Professional, Relevant, Aligned, Responsive, Entrusted and Preferred.
- Ensure calls managed through the help desk system are actioned appropriately within agreed time limits
- Act as a project resource when necessary, particularly where projects have a relationship with core enterprise technologies. Providing specialist skills, insight and experience.
- Develop and document advanced, re-usable configurations and solutions to meet customer requirements and improve their efficiency.
Required Education & Experience:
- Ability and willingness to develop software knowledge to an advanced level – this is great team to join for development and progression in the business
- Excellent communication skills; explaining technical details to non-technical customers at all levels
- Ability to undertake occasional travel to regional training locations and undertake overnight stays
- Comprehensive experience using and knowledge of office automation technologies and enterprise communication and collaboration tools, especially Google Workspace.
- Experience of delivering training courses or workshops to groups of various sizes
- Experience of solving business problems through the application and exploitation of enterprise technologies
- Experience of assessing, testing and learning new technology solutions to solve problems and meet requirements.