Position Summary:
This position is in the Office of IT (OIT), Development, Security, and Operations (DevSecOps), End User Services (EUO) and is located at a Veteran Affairs (VA) facility. Work involves the planning and delivery of customer support services. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned.
Key Responsibilities:
- Maintaining and updating system files necessary to control all aspects of system operations and access.
- Diagnosing and/or resolving problems in response to a customer reported incident via trouble tickets.
- Submitting recommendations to improve the efficient use of the system and responding to special requests for system data.
- Performing other related duties and responsibilities as assigned/required.
- Planning and delivery of IT customer support services.
- Resolving customer related technical software and hardware problems.
Required Education & Experience:
- A complete application package; Resume, Transcripts, etc.
- Selective Service Registration is required for males born after 12/31/1959.
- Designated and/or random drug testing may be required.
- Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
- May serve a probationary period.
- You must have a master’s degree or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree.
- You must be a U.S. citizen to apply for this job.
- Subject to a background/suitability investigation.
- Selected applicants will be required to complete an online onboarding process.
- You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization.