Position Summary:
This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-11. At the GS-7 and GS-9 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds. Promotion is not guaranteed, and no promise of promotion is implied.
Required Education & Experience:
- You must have a master’s degree or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree.
- A complete application package; Resume, Transcripts, etc.
- Designated and/or random drug testing may be required.
- Subject to a background/suitability investigation.
- Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
- You must be a U.S. citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- May serve a probationary period.
Key Responsibilities:
- Performing other related duties and responsibilities as assigned/required.
- Submitting recommendations to improve the efficient use of the system and responding to special requests for system data.
- Maintaining and updating system files necessary to control all aspects of system operations and access.
- Diagnosing and/or resolving problems in response to a customer reported incident via trouble tickets.
- Resolving customer related technical software and hardware problems.
- Planning and delivery of IT customer support services.