Information Technology Specialist – Homeland Security Careers

Position Summary:

Key Responsibilities:

• Installing, configuring, troubleshooting and maintaining customer hardware and software;
• Planning, and performing difficult/complex assignments and developing new methods, approaches, and procedures.
• Analyzing statutory requirements against existing directives to assess the degree of change necessary to comply with new requirements;
• Attention to Detail: Meticulous; thoroughly reviews and proofreads various IT related data/information; dedicates focus to accomplish tasks that are complete, precise, and accurate to a given IT situation.
• Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements;
• Analyzing feasibility studies, proposals, and in-depth analysis of current requirements and forecast trends for future support contracts and infrastructure needs;
• Managing customer service performance requirements; and
• Diagnosing and resolving problems in response to customer reported incidents;
• Coordinating IT infrastructure projects while disseminating existing policy to customers, and developing mechanisms to measure policy effectiveness and compliance when building new environments;
• Customer Service: Works with clients and to assess IT needs, provide expert technical information or assistance, resolve complex or non-routine problems, or satisfy expectations; knowledge of available products and services; committed to providing quality IT products and services.
• Oral Communication: Expresses technical information to individuals or groups effectively, considering the audience and nature of the information makes clear and convincing presentations; listens to others, recognizes potential miscommunication, attends to nonverbal cues, and responds appropriately.
• Developing and documenting systems administration standards and Information Technology operating procedures for the agency.
• Problem Solving: Identifies IT related problems using a variety of materials or sources; gathers and applies technical information to determine accuracy and relevance to moderately complex problems; uses sound judgment to generate and evaluate alternatives; makes decisions or recommendations that influence IT policies or programs and applies new developments to previously unresolved problems.
• Managing networks rights, and agency wide access to systems and equipment; implementing security procedures and tools; and

Required Education & Experience:

• You must be a U.S. citizen to apply for this position.
• Time in Grade: Current Federal employees must have served 52 weeks at the next lower grade in the Federal service. Time in grade requirements must be met by the closing date of this announcement.
• Males born after 12/31/59 must certify registration with Selective Service.
• You must successfully pass a background investigation.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Probationary Period: This is a full-time permanent position (Career/Career-Conditional appointment). Upon appointment to this position, you may be required to serve a one-year probationary period.
• You must successfully pass a drug screen.
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.