Position Summary:
The Information Technology Solutions and Services (ITSS) Branch is the centralized authority for all matters pertaining to the automation and delivery of corporate Information Technology (IT) services. We design and develop innovative information technology applications and systems and provide ongoing support of core information systems and services to enhance CSIS’ ability to fulfill its mandate.
Key Responsibilities:
- Provide recommendations to enhance IT systems and services.
- Provide access to all IT network services.
- Support, design, develop, enhance, and implement computer application systems and programs.
- Liaise with clients (including senior management and executive), partners and external vendors to resolve issues and recommend next steps.
- Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues.
- Responsible for authorized changes/releases to the IT infrastructure.
- Research, analyze and recommend current trends, standards, practices and/or products, such as ITIL methodologies, in an IT environment.
- Work in a client service environment and deal directly with employees of different levels
- Responsible for Configuration Management.
- Implement new products or upgrades in a network operating system environment by determining the feasibility, the cost / benefit, assessing the impact to all clients.
- Responsible for providing 24/7 first tier management and support.
- Develop, evaluate and test new technologies.
- Support, administer, configure, and install software and hardware products and systems.
- Analyze requirements and/or provide advice and guidance on IT matters to various audiences such as business partners and management.
Required Education & Experience:
- Communication
- Service Management Analyst: ITIL, process definition and improvements, performance measurement and reporting, IT Service Management platform support and administration, Service
- Catalog management
- IT Security Analyst: IT infrastructure components (networks, systems, applications, and storage), IT security principles and related methodologies, IT security technologies.
- Underfill – no experience requirement.
- Problem Solving
- Organizational Skills / Multitasking
- Quality Assurance Analyst: IT infrastructure components (networks, systems, applications, and storage), functional, quality and/or load testing, function and quality toolset(s), technologies and/or methodologies. IT infrastructure components (networks, systems, applications, and storage), functional, quality OR load testing, function and quality toolset(s), technologies / methodologies.
- Adaptability / Flexibility
- Analytical Skills
- Service Desk Analyst: IT Service Desk, providing end user support in a multi-system environment, working in a client service environment and dealing directly with employees of different levels, using IT Service Management tools (i.e. ServiceNow)
- Enterprise Management Tools Analyst: IT infrastructure components (networks, systems, applications and storage), ITIL (certification an asset), IT enterprise tool administration and configuration, IT service management or tools / technologies and scripting languages (e.g., Shell scripting, VB scripting, etc.).
- Interpersonal Skills
- Collaboration