Position Summary:
Provide assistance and guidance to employees on benefits such as medical aid, retirement plans and Human capital processes to increase employee satisfaction and retention.
Key Responsibilities:
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Provide first line support to employees regarding their requests/needs and direct them to appropriate channel for assistance when necessary.
- Proactively provide guidance to employees about the impact of any life changes or events on their benefits.
- Develop and maintain productive and collaborative working relationships with colleagues, peers and stakeholders.
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
- Proactively engage with employees pre-employment regarding benefits to enhance employee experience.
- Co-ordinate recruitment administration, including advertising and scheduling of interviews/assessment/risk checks.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Use various communication methods to provide information to employees regarding benefits and human capital practices to enhance their experience within MMI.
- Proactively engage with employees regarding new benefit options, updates, legislative changes etc to ensure ongoing engagement with benefits or products.
- Partner with HC Business Partners to share insights and trends and address gaps in human capital processes.
- Assist employees complete and submit relevant paperwork to ensure compliance with the legislative requirements and standards.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Provide support to employees on employee benefits such as health benefits, retirement plans, etc.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Required Education & Experience:
- Knowledge of employee benefits, such as medical aid, retirement plans etc
- Studying towards an HR Diploma or related qualification
- 1-2 years HR administration or employee benefits experience
- HR Diploma or related qualification (advantageous)
- Matric