Position Summary:
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell.
Key Responsibilities:
- Pro-actively communicate with fellow Ambassadors, always with the guests interests at heart.
- Prevent complaints and ensure adequate service recovery where needed.
- Go the extra (s)mile where you can.
- Conduct all operational tasks in FO, F&B, Housekeeping, while living up to service standards and procedures.
Required Education & Experience:
- Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
- A minimum of one-year experience in a similar position in a 5-star hospitality company.
- Genuine service personality, with high EQ.
- A strong command of both written and spoken English is required; additional language is an asset.