Position Summary:
Employees in this position maintain the electrical service technicians daily schedules and dispatch technicians as per automated scheduling software.
Key Responsibilities:
- Files incoming documents electronically
- Sends work quotations and follow up with customers on pending quotations
- Performs other job-related duties as assigned
- Coordinates completion and proper filing of necessary building permits
- Schedules and coordinates all service calls as received inclusive of rescheduling of appointments
- Provides exceptional customer service while troubleshooting and scheduling customer visits
- Maintains customer database with current information
- Communicates clearly and concisely with customers, employees and managers
Required Education & Experience:
- Experience: 5+ years
- High School Grad / GED