Job Overview:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What you’ll do:
- Working with affiliate groups.
- Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
- Regular attendance
- Other duties as necessary based on business needs
- Demonstrate knowledge of job systems, products, booking systems, and processes.
- To organize, plan and prioritize your duties by developing plans and goals.
- Participate in customer site inspections and assist with the sales process as necessary.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
- Ensure high quality service by communicating and assisting others to understand the guest needs.
- Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
- Assist with clients and deliver on the client’s expectations.
- Timely communication to internal and external clients via telephone, email, written documents or in person.
- Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
What you’ll have:
- Now – We operate with a sense of urgency and discipline
- Minimum Years of Experience: one (1) year guest contact or customer experience.
- Ownership – We’re the owners of our actions and decisions.
- Teamwork – We’re team players in everything we do.
- Integrity – We do the right thing, all the time.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Leadership – We’re leaders in our industry and in our communities.
- Knowledge of the hotel property management systems (Delphi.fdc)