Job Overview:
An Overnight Guest Service Agent is responsible for providing customer service to all guests, including checking in and checking out guests, and running night audit reports, in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Run required night audit reports
- Respond to guest inquiries and in a timely, friendly and efficient manner
- Provide or obtain accurate information
- Checking in and checking out of guests.
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
What you’ll have:
- Integrity – We do the right thing, all the time.
- Teamwork – We’re team players in everything we do.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Now – We operate with a sense of urgency and discipline
- Leadership – We’re leaders in our industry and in our communities.
- Ownership – We’re the owners of our actions and decisions.