Job Overview:
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Ensure messages and faxes are regularly delivered throughout the day
- Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
- Assist in the maintenance, appearance and functionality of equipment
- Retrieve and transport guest luggage
- Inspect guest rooms and acquaint guests with these rooms and their features
- Organize and store luggage, as needed, according to guidelines
- Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
- Greet and escort arriving and departing guests to and from their accommodations
- Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
What you’ll have:
- Integrity – We do the right thing, all the time.
- Teamwork – We’re team players in everything we do.
- Leadership – We’re leaders in our industry and in our communities.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Now – We operate with a sense of urgency and discipline
- Ownership – We’re the owners of our actions and decisions.