Job Overview:
As a Director of Front Office, you would be responsible for directing and administering of all Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Recruit, interview and train team members
- Implement and monitor all corporate marketing programs
- Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Resolve guest issues and concerns to guest satisfaction
- Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Run and complete daily reports, analyze data and make decisions based on data
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
What you’ll have:
- Integrity – We do the right thing, all the time.
- Leadership – We’re leaders in our industry and in our communities.
- Now – We operate with a sense of urgency and discipline
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Ownership – We’re the owners of our actions and decisions.
- Teamwork – We’re team players in everything we do.