Job Overview:
As an In-Room Dining Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Take guest food and beverage orders and input orders in appropriate point-of-sale system
- Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
- Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines
- Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
- Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
What you’ll have:
- Integrity – We do the right thing, all the time.
- Teamwork – We’re team players in everything we do.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Now – We operate with a sense of urgency and discipline
- Ownership – We’re the owners of our actions and decisions.
- Leadership – We’re leaders in our industry and in our communities.