Job Overview:
As Catering Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events. Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.
What you’ll do:
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Solicit, secure, and respond to customer inquiries regarding the purchase of food and beverage, rental of event facilities and purchase of ancillary services from the hotel
- Selling and influencing both internal and external clients.
- Host and entertain clients, conduct property tours, promote facilities and services and draft contracts
- Timely communication to internal and external clients via telephone, email, written documents or in person.
- Demonstrate knowledge of job systems, products, systems, and processes.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
- Participate in customer site inspections and assist with the sales process as necessary.
- Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
- To organize, plan and prioritize your duties by developing plans and goals.