Job Overview:
Communicate clearly between customers and the hotel by directing each department within the hotel as to their specific role in the pre-planning and execution of on-site events. Maximize revenue and control expenses through effective negotiation of services and accurate forecasting. Responsible for successful execution of all meetings and events to ensure customer satisfaction and loyalty.
What you’ll do:
- Supports the Departmental Leaders with daily operations such as customer conflict resolution, interaction with Sales Team, generation of reports, monthly forecast, and menu meetings.
- Authorize appropriate resolution of customers’ concerns while maintaining profitability.
- Participates in development and measurement of personal and team goals and action plans.
- Manage customer relationships in a proactive manner relative to pricing, payment structure, room block, food and beverage requirements, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
- Prepare reports, correspondence, and analysis relative to Event activity such as call reports, forecasts, menu proposals, customer correspondence, banquet event orders, resumes, post event reports, and internal memos or communications.
- Participate in internal and external training and industry events, Customer Focused Events, Front Line Leadership, CPR, etc.
- Analyze and plan for customers’ service and product needs relative to the financial and operational needs requirements of the property.
- Direct and assist with customer services via site visits, board meetings, menu tastings, and planning meetings for definite and potential groups.
- Direct guestroom, meeting, and event logistics to respective departments and team members.
What you’ll have:
- Hilton experience
- Demonstrate an ability to follow a prescribed sequence of service with each encounter.
- 2+ years of event management experience
- Flexible schedule
- Delphi/FDC Experience