Job Overview:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What you’ll do:
- Other duties as necessary based on business needs
- Demonstrate knowledge of job systems, products, booking systems, and processes.
- Regular attendance
- To organize, plan and prioritize your duties by developing plans and goals.
- Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
- Working with affiliate groups.
- Ensure high quality service by communicating and assisting others to understand the guest needs.
- Participate in customer site inspections and assist with the sales process as necessary.
- Timely communication to internal and external clients via telephone, email, written documents or in person.
- Assist with clients and deliver on the client’s expectations.
- Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
- Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
What you’ll have:
- Ownership – We’re the owners of our actions and decisions.
- Integrity – We do the right thing, all the time.
- Teamwork – We’re team players in everything we do.
- Now – We operate with a sense of urgency and discipline
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Knowledge of the hotel property management systems (Delphi.fdc)
- Minimum Years of Experience: one (1) year guest contact or customer experience and administrative experience.
- Leadership – We’re leaders in our industry and in our communities.