Job Overview:
As a Food & Beverage Manager, you would be responsible for directing and organizing the activities and services of a hotel food and beverage outlet (restaurant, lounge, room service, coffee shop, etc.) in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Recruit, interview and train team members
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
- Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
What you’ll have:
- Leadership – We’re leaders in our industry and in our communities.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Now – We operate with a sense of urgency and discipline
- Teamwork – We’re team players in everything we do.
- Ownership – We’re the owners of our actions and decisions.
- Integrity – We do the right thing, all the time.
- Minimum two years’ experience as a department head