Job Overview:
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What you’ll do:
- Complete audit procedures, as needed
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Ensure compliance with Company standards
- Recruit, interview and train team members
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
What you’ll have:
- Integrity – We do the right thing, all the time.
- Hospitality – We’re passionate about delivering exceptional guest experiences.
- Ownership – We’re the owners of our actions and decisions.
- Teamwork – We’re team players in everything we do.
- Now – We operate with a sense of urgency and discipline
- Leadership – We’re leaders in our industry and in our communities.