Room Attendant – Hilton Hotel Careers

Job Overview:

• Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.
• Promote the hotel and Hilton products and services.
• Take appropriate action to resolve guests’ complaints.
• Maintain good working relationships with team members and all other departments.
• Be courteous and professional at all times, delivering high quality service to guests.
• Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.
• Does turndown service when required.
• Carry out any other reasonable duties and responsibilities as assigned.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Offer all possible assistance to guests and respond to guests‘ requests.
• Ensure that guests’ privacies are protected during service.
• Maintain all equipment in good working condition.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Clean and replenish supplies for guestrooms according to standards and procedures.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook.
• Ensure master keys are kept secure at all times.
• Report maintenance issues promptly to the Engineering team.
• Keep trolleys neat and adequately supplied.
• Ensure compliance of lost and found procedures.
• Keep linen room neat and in good order.