Job Overview:
A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.
What you’ll do:
As a Night Manager, you are the first point of contact for any general management related queries that arise outside normal operating hours. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:
- Complete the Night Audit and accounting related duties
- Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
- Maintain awareness of all hotel areas
- Inform other departments of Guest special requests, including early/late departures and room changes
- Produce nightly reports, as required
- Be visible in the hotel lobby and other public areas
- Ensure that all Guest complaints are managed promptly and completely
- Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
- Represent the General Manager and other Senior Managers in their absence
What you’ll have:
- Excellent inter-personal and communication skills
- Calm, efficient, and able to work well under pressure
- Current and demonstrated knowledge of health and safety and security procedures
- Have a degree, diploma, or formal certification in Hotel Management or equivalent
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors