Job Overview:
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!
What you’ll do:
In your new role as Housekeeping Supervisor, you will be jointly responsible for the overall function of the Housekeeping department. By ensuring the upkeep and cleanliness of the entire Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown including guest rooms, public areas, Food & Beverage outlets, facilities, back of house areas and Team Member facilities.
- Report and follow up on any maintenance defects or other issues
- Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
- Schedule and supervise deep cleaning and any other projects
- Perform routine inspections of all check out rooms and spot checks of all occupied rooms
- Manage, efficiently, stock control and the maintenance of equipment
- Provide excellent Guest service, including VIP and other special requirements
- Allocate work duties to Team Members
- Inspect, routinely, service areas, store rooms and corridors
- Ensure the adherence to hotel brand standards at all times
What you’ll have:
- Strong communication skills
- Previous experience with a Hotel Property Management system such as OnQ PM is an advantage
- Demonstrated ability to work efficiently under pressure
- A degree or diploma in Hotel Management or experience in similar role an advantage
- Previous experience motivating and leading team members
- Intermediate computer skills