Job Overview:
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!
What you’ll do:
As a Spa Host, you are responsible for all general areas of the Spa to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Provide guests with excellent knowledge of all spa and fitness services and retail products, ensuring the guest’s experience at the spa is memorable from the beginning to the end
- Recommend and up sell additional treatments to guests, driving repeat bookings wherever possible
- Manning Reception desk, meeting & greeting all guests
- Report lost property, accidents, Maintenance issues, or other incidents
- Scheduling treatments & advising guests on treatments appropriately
- Answering phones and attending to guest queries
- To effectively and efficiently manage the spa reservations system
What you’ll have:
- Excellent grooming standards
- A passion for the hospitality industry
- Eye for detail
- Committed to delivering a high level of customer service
- Fluent in English, both spoken as written
- Strong interpersonal skills