Job Overview:
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
What you’ll do:
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
- Identify sales leads, as appropriate
- Provide prompt and efficient service while maintaining the hotels brand standards
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
What you’ll have:
- Tertiary qualifications, or other collegiate-level degree
- Intermediate computer proficiency
- Outstanding administration and organizational skills
- Previous experience in a Reservations environment
- A highly professional telephone manner and excellent communication skills
- A passion for delivering great customer service