Job Overview:
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
What you’ll do:
As the Reservations Agent you are the first line of enquiry for room reservations within the hotel. Specifically, you will be responsible for:
- Confidently providing our guests with accurate information regarding the Hotel, facilities, room rates, promotions and room types available
- Answering a high volume of guest telephone enquiries and actively converting enquiries into contracted business
- Responding to all customers in a highly professional manner, including ensuring all bookings are completed accurately to the customer’s needs
What you’ll have:
- Computer literate and able to navigate through Company systems
- Demonstrated experience within hospitality, retail, or fast food
- A highly professional telephone manner
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Calm, efficient, and organized with great attention to detail