Job Overview:
Our team members are changing the world one stay at a time. As a Safety & Security Officer in the world’s best known hotel brand you’ll have more than just a job, you’ll bring your expertise to ensure the safety and security of our team members, guests and our asset to provide superior guests services and delight our guests. We have full time, part time and casual roles available and we will provide fully paid security training.
What you’ll do:
As a Safety & Security Officer, you are responsible for monitoring and controlling entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a superior guest and team member experience. As a Safety & Security Officer, you will also be required support evacuation procedures as well as perform the following tasks to the highest standards:
- Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
- Demonstrate exceptional customer service when engaging with guests and provide a welcoming environment for guests including providing Hotel and local information
- Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
- Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
- Operate, check and monitor the CCTV system & escalate concerns or investigations when required
- Respond promptly to security issues including Emergency calls and liaise with Police in the absence of Management
- Perform regular patrols of the Hotel and retails space ensuring fire walks take place and perform static guar duties
What you’ll have:
- Previous Security experience desirable but not essential
- Strong interpersonal and communication skills
- Passion for delivering exceptional levels of guest service
- Previous experience in hospitality
- A willingness to learn and grow
- Ability to work autonomously and good problem solving
- Strong work ethic & reliable