Job Overview:
Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis.
What you’ll do:
- Maintain knowledge of hotel products, services, policies and emergency procedures
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Handle guest requests, inquiries and complaints promptly
- Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
- Assisting the Front Office Manager with the management and support of daily Front Office Operations
What you’ll have:
- A passion for delivering exceptional guest experiences
- High level of IT skills, including Excel and Word
- Excellent leadership, inter-personal, training and development skills
- Fluent in the English and able to communicate professionally with guests and team members, both in person and over the telephone
- A minimum of 1 year experience in a leadership front office role in a similar sized hotel
- Well-presented, organised and calm personality
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure