Job Overview:
The porters/valets are responsible for being the welcoming face of this hotel, you will provide information and advice for guests with your knowledge of Melbourne and local attractions, offer reservation services, and oversee the management of guest luggage, mail and taxi services. Reporting to the Front Office Manager, you will work as part of a team on a rotating shift basis, and enjoy working in a fast-paced environment.
What you’ll do:
- Receive and deliver mail and messages
- Valet Parking cars
- Provide support to the Concierge desk
- Show guests to their rooms and explain the amenities
- Managing guest luggage
- Arrange taxis and courier services
- Support other hotel departments when required
- Project a professional manner with an emphasis on delivering excellent customer service
- Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
What you’ll have:
- Ability to lift heavy objects
- Confident communication skills and positive manner
- Australian Driver’s License (dual Manual & Automatic required)
- Excellent personal presentation