Job Overview:
As the Reservations Coordinator, you are the first line of enquiry for room reservations within the hotel. You are responsible for offering excellent customer service, and offering solutions to meet customer’s needs.
What you’ll do:
- Responding to all customers in a highly professional manner, including ensuring all bookings are completed accurately to the customer’s needs
- Answering telephone enquiries and actively converting enquiries into contracted business
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
- Identify sales leads as appropriate
- Confidently provide our guests with accurate information regarding the Hotel, facilities, room rates, promotions and room types available
- Provide prompt and efficient service while maintaining the hotels brand standards
What you’ll have:
- Previous experience in Front Office or Reservations role in a hotel is highly advantageous
- Excellent organisational and administration skills with a keen eye for detail
- Competent selling capabilities
- Proactive approach to meeting deadlines and targets
- Knowledge of hotel property management systems
- Intermediate level of IT skills, including Excel, and Word
- Ability to work well under pressure
- Competent verbal and written communication skills