Rooms Division Manager – Jobs at Hilton

What you’ll do:

• Ensure the department adhere to Hilton policies and procedures
• Recruit, manage, train and develop the Room Division team
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Rooms Division Team with an emphasis on training and teamwork
• Proficient in property management systems
• Ensure staffing levels cover business demands
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Contribute to succession planning within the hotel and company
• Oversee Rooms Division operations including, but not limited, to Reception and Housekeeping
• Ensure ongoing training
• Ensure team members comply with hotel security, fire regulations and all health and safety legislation
• Ensure competence of HHonors loyalty programme and ensure compliance
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Assist other departments wherever necessary
• Ensure communication meetings are conducted and post-meeting minutes generated

What you’ll have:

• Good financial awareness
• Degree in related field
• Excellent organisational and planning skills
• Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity
• Accountable and resilient
• Familiar with Property Management Systems
• Ability to work under pressure
• Strong leadership skills to manage and motivate the team
• Flexibility to respond to a range of different work situations
• Excellent communication skills