Assistant Night Manager – Hilton Hotel Careers

What you’ll do:

• Serve as a point of contact for regular and important Guests
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Conduct Health and Safety Checks and Night Walks
• Oversee the entire Front Office operation to maintain high standards
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Compile adequate handover to Early staff / Duty Manager
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Maintain a good status awareness of all hotel areas
• Complete Night Audit duties
• Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

What you’ll have:

• Ability to work under pressure
• Previous experience with cash handling
• Previous experience in the hotel industry
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Positive attitude and good communication skills
• Excellent leadership and management skills
• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Previous experience with Front Office Management Systems