Job Overview:
Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. Reporting to the Rooms Division Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis.
What you’ll do:
- Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
- Assist the Rooms Division Manager with the management and support of daily Front Office Operations
- Handle guest requests, inquiries and complaints promptly
- Maintain knowledge of hotel products, services, policies and emergency procedures
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
- Complete projects that drive our KPI’s
- Maximise sales revenues through up-selling and marketing programs within the department
What you’ll have:
- Excellent leadership, inter-personal, training and development skills
- A passion for delivering exceptional guest experiences
- A degree or diploma in Hotel Management or equivalent
- Computer literate
- Well-presented, organised and calm personality
- A minimum of 1 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure