Job Overview:
To promote a well-trained staff resulting in positive guest relations. Working with the hotel’s lines team members, ensures that company standards are met and measured.
What you’ll do:
- To keep an accurate record of all training completed and ensure attention to detail when maintaining the teams learning records
- Work closely with departmental managers to communicate when the skills training will take place and produce collateral to support delivery
- To become a champion for brand initiatives and brand service skills, becoming a role model and ensuring that brand personality is embedded into the departments.
- Ownership of delivery for skills training within the hotel, with a key focus on customer service training for the Food and Beverage team and the Front Office Department.
- To creatively find training interventions to address service issues and be able to measure the impact of the chosen interventions on service provided
- To organise, communicate and deliver skills training sessions, matching the needs of the business.
What you’ll have:
- Excellent communication skills and ability to build effective long-term relationships
- Excellent computer skills
- Excellent organizational skills with a high level of accuracy
- Analytical approach to work
- A passion for team work and development